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Privacy Policy

Last updated: 25 January 2023

PREFACE

PremiumLED (hereinafter: 'we' or 'PremiumLED V.O.F.') values ​​the privacy of all users of www.premiumled.nl and ensures that the personal information you share with us is treated confidentially. In this privacy statement we explain why and how we process your personal data.

 

WHO ARE WE?

We are PremiumLED V.O.F., LED supplier for retailers, installers and furniture builders.

Email: [email protected]

Call: 071 364 5335

Drop by or write:

Touwbaan 34

2352 CZ Leiderdorp

The Netherlands

 

WHAT PERSONAL DATA DO WE PROCESS?

We offer the possibility to order LED lighting items online and have them delivered to an address specified by you. For our online services we can collect your data in the following ways:

  • Information provided by you
    We collect order information such as your name, address, e-mail address, telephone number and payment details when you place an order with us. If necessary, we collect the names and addresses of those for whom the order is intended. We also collect the files that you upload and/or use on our products. We also collect your name and e-mail address if you enter it on the website by subscribing to our newsletter. When you contact our customer service (online, by email or phone) we also collect information about you.
  • Information we collect automatically
    We also collect data based on your use of our services and based on your visit to our website(s). For example, we collect the date and time of your visit to our website(s), which pages you visit and which web browser you use.

 

WHY DO WE PROCESS PERSONAL DATA?

We use your data for various purposes. We use data received from you, but also data collected by ourselves.

  • Order
    For your order, we use your data to process, produce and deliver the order to the address of your choice. We do this in collaboration with online payment service providers and carriers. In addition, we will keep you informed of the progress of the order. We pass on your data to other companies that perform certain services on our behalf. Examples include: a carrier such as DHL or a courier to deliver your order; online payment service providers such as Sisow, PayPal and iDEAL to process payment; service providers to send email or other media messages; and providing Customer Service.
  • Customer service
    
To help you, you can call or chat with us. We use your data and make and store notes to help you quickly. Handy if you need our help again.
  • Account
    
In your account on premiumled.nl we store, among other things, your name, delivery and billing address, telephone number and your e-mail address. This way you don't have to re-enter this information every time. We also store information about your previous orders so that you can easily find them.
  • Newsletters
    
You can sign up for our newsletter. You will then stay informed of all our news, promotions and services. We have general and personal newsletters. We compile the personal newsletters based on your data, such as previous orders. That makes the newsletter more interesting for you. If you no longer wish to receive newsletters from us, click on the unsubscribe link at the bottom of the email.
  • Improvement of website(s) and service
    We are constantly working to improve our services. That is why we can use your data to ask you if you want to participate in a no-obligation customer or market research.
  • Fraud
    We use customer data to investigate, prevent and combat fraud. If we have to do so on the basis of a legal obligation, we provide customer data to the government or an investigative body.

 

RIGHTS

Everyone has a number of rights under the GDPR. We do our utmost to comply with this as well as possible. Do you have tips or comments? Let us know! To exercise your rights, you can contact us via [email protected] or 071 364 5335.

  • Insight
    
Of course you can see which personal data we process from you. We are therefore happy to tell you more about how and why we process this data.
  • Correction
    
Do you think we have wrong information about you? Let us know and we'll adjust it.
  • Remove
    
You can delete the personal data we have about you. As a result, placing an order is no longer possible. In addition, we may still have to process that data for administration purposes, for example.
  • Limit
    
If you think that we process your personal data unlawfully or incorrectly, you can also have that processing limited.
  • Objection
    You can submit an objection to the processing of your personal data.
  • Transferability
    
You can request to transfer your personal data.

It is also possible to view your data, including your personal data, via your account and to change it via the website. To do this, click on My account.

 

RETENTION PERIODS

We do not store personal data longer than necessary.

Basis of processing As stated above, we process some data for:

• performing a legal obligation;

• the execution of an agreement;

• carrying out the legitimate interest of PremiumLED: processing, producing and sending your order(s).

If you would like to know more about the consideration that we make with regard to the legitimate interest, you can contact us.

 

THIRD PARTY RECIPIENTS

We will not simply provide your personal data to third parties, unless this is required by law. We only provide your information to companies that are involved in the implementation of our services. This could be, for example, a company that is involved in the payment and financial settlement of your order or the delivery service that delivers your order. These are not 'third party recipients' but processors. Our employees, processors and third parties engaged by us are obliged to respect the confidentiality of your data and the content of this privacy statement.

 

LINKS

The PremiumLED website contains a number of references to other websites. We are not responsible for the way in which those parties process personal data. You can read the privacy statement of that party for this.

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